Avalon Shutters, Inc. (“Avalon Shutters,” “we,” “us,” or “our”) is a California-based custom wood shutter manufacturer located at 3407 N. Perris Blvd., Perris, CA 92571. We are committed to protecting the privacy of your personal information.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit www.avalonshutters.com, request a free in-home consultation, purchase our products or services, or otherwise interact with us. It also describes your rights as a California resident under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

01 Information We Collect

Information You Provide Directly

• Name, email address, mailing address, and phone number — collected when you submit a contact form, request a free in-home consultation, or sign up for our email list
• Zip code — used to verify service area availability
• Payment information — processed securely through a third-party payment processor; we do not store full credit card numbers
• Communications you send us, including service requests, feedback, and customer support inquiries

Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect:

• IP address and approximate geographic location
• Browser type and version, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Information collected through cookies, pixel tags, and similar tracking technologies (see Section 4)

Information from Third Parties

• Information from review platforms (HomeAdvisor, Google, Yelp, Facebook) when you leave a public review
• Information from advertising partners for ad targeting and attribution

02 How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule and conduct free in-home design consultations
• To process and fulfill your shutter orders and related services
• To communicate with you about your order, installation, and warranty
• To send you marketing emails, promotions, and newsletters (you may opt out at any time)
• To improve our website, products, and customer experience
• To respond to customer service and support requests
• To serve targeted advertising based on your prior visits to our website, including through Google Remarketing, Pinterest, and Facebook
• To conduct surveys, contests, and other promotional activities
• To comply with legal obligations and enforce our rights
• To detect, investigate, and prevent fraudulent or unauthorized activity

03 How We Share Your Information

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who help us operate our website, process payments, schedule appointments, send emails, and run advertising campaigns. These vendors are contractually required to keep your information confidential.
• Advertising Partners: We use Google Ads, Pinterest, and Facebook/Instagram to deliver interest-based advertising. These platforms may use cookies and tracking technologies to serve you ads based on your prior website visits.
• Legal Compliance: We may disclose your information if required by law, subpoena, court order, or to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity.
• Mobile / SMS Data: No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.

04 Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising.

• Essential Cookies: Required for our website to function (e.g., form validation, service area checks)
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
• Advertising / Remarketing Cookies: Used to serve you relevant ads after visiting our site, including through Google Remarketing and Pinterest Tag

You may opt out of Google’s advertising cookies by visiting Google’s Ads Settings. Most web browsers also allow you to manage cookie preferences in their settings. Disabling certain cookies may affect website functionality.

05 Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

How to Submit a Request

To exercise any of the rights above, please contact us using any of the methods listed in Section 13. We will verify your identity before processing your request and respond within 45 days. If we need more time, we will notify you. You may also designate an authorized agent to submit a request on your behalf by providing written authorization.

06 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy — including to provide our services, maintain warranty records, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

07 Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include secure servers, encrypted data transmission (SSL/TLS), and restricted internal access. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

08 Call & Visit Recording

Calls with our representatives and in-person service visits may be recorded for training and quality assurance purposes. By engaging with our team, you consent to such recording where permitted by applicable law.

09 Email & SMS Communications

Email

If you have subscribed to our email list or provided your email in connection with a service, you may receive periodic emails from us. You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email, or by emailing us at info@avalonshutters.com. Please allow up to 10 business days for opt-out requests to take effect.

SMS / Text Messaging

If you have opted in to receive text messages from Avalon Shutters, message and data rates may apply. You may opt out at any time by replying STOP to any text message you receive from us. No mobile information or SMS opt-in data will be shared with third parties for marketing or promotional purposes.

10 Third-Party Links

Our website may contain links to third-party websites, including social media platforms and review sites. These sites have their own privacy policies, and we have no responsibility or liability for their content or data practices. We encourage you to review the privacy policy of any third-party website you visit.

11 Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

12 Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: